To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

 

What items are returnable?

You can return your items within 10 days of receipt of your shipment.

  • We only accept untouched complete cases with all 6 bottles included
  • Bottles must not be opened
  • The tamper evident on each bottle must be intact
  • Must be in the original packaging
  • The bottles are glass, so please ensure you add extra padding to protect the shipment
  • Bottles received broken, cannot be refunded

Free gifts or promotional items are not returnable!

Are there any charges for return?

  • We subsidise the cost of your return, and require you to pay the balance
  • Returns are charged at £3.99
  • This will be deducted from your refund 
  • Original shipping charges are non-refundable

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, less the returns charge, and a credit will automatically be applied original method of payment, within 10 working days.